This area has help files for any issues related to Calls, Quick Messages, Pal, Firewalls and Routers.
The basics to read FIRST

Pal List Issues
Pal Help area is Under Development
For help with Pal Issues please use our Support form.

Quick Message Issues
QMs not appearing until after restart

Call & Connect Issues
Problems with calls and connects
Why can I only Forward a QM to an Admin?
When I try to call / connect with someone on iCU2 I get an error message
Kasperky Internet Security 6.0 blocking direct Calls and QMs

Firewalls
Windows XP Firewall and iCU2
McAfee Personal Firewall 6 and iCU2
Sygate Personal Firewall 5.5 and iCU2
Zone Alarm and iCU2
Norton Firewall/Internet Security 2003/2004

Other Issues
iCU2 slow to fetch the directory and show videos in Public Rooms when using XP Service Pack 2
If someone calls me we cannot see eachothers video on iCU2 (skynet users)
Fetching Directory while using Norton 2005 products
Fetching Directory – Motorola SB900 users
Fetching Directory – AOL Users