When I try to call or connect with someone on iCU2 I get an error message

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By admin in : Calls, QMs, Pal List // Jan 17 2010

When I try to call / connect with someone on iCU2 I get an error message that states:

Busy This means that the user you are trying to call has either:
1:	Rejected your call request
2:	Put you on refuse for this session (in which case, they will not receive any QMs you send during this session)
3:	Put you on permanent refuse (in which case, they will not receive any QMs you send unless they remove you from their Refuse / Ignore List)
4:	Has not responded to your call request within a set period of time (normally 20 seconds) and the call has automatically been rejected
Private Chat Busy
	This means that the person is already in a call / connect and cannot receive a call / connect request from you.
Audio Busy
	The user you are trying to call or connect to is either recording an Audio QM or their audio is not available at the current time.
Video Busy
	The user you are trying to call has issues with their webcam. Most likely their camera has crashed but they have not set their iCU2 to “Do Not Send Video” in Tools – options – Ports. Alternatively they can try restarting their computer so that their camera works again.
Call Declined, User in another room.
	This indicates that the person you are trying to call/connect to is currently in one of the User Created Public rooms (listed at the bottom of the directories). To be able to call that person for a private connect, the person must enter one of the main directories

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The error messages below generally indicate that the person you tried to call or connect to has issues with their internet connection. Most likely they have a networking device (router, hub, adsl modem) or firewall installed that has not been configured to allow the user to receive call/connect requests on iCU2.

(10065) No route to host
	The person you are trying to call/connect to has a networking device or firewall that is not configured correctly for ICUII. Simply put, their networking device/firewall is blocking you from establishing a direct connection to their computer for live video chat.
(10060) Connection timed out
	The person you are trying to call/connect to has a networking device or firewall that is not configured correctly for iCU2. Simply put, their networking device/firewall is blocking you from establishing a direct connection to their computer for live video chat.
(10061) Connection refused
	The person you are trying to call/connect to has a networking device or firewall that is not configured correctly for iCU2. Simply put, their networking device / firewall is blocking you from establishing a direct connection to their computer for live video chat.
Called Failed (SAC not attempted)
	This means that the person you are trying to call has setup their iCU2 to only accept direct connections (SAC means “Server Assisted Calling”). If the call fails, it indicates that the person you are trying to call has got a networking device or firewall on their system that is not configured correctly for direct connections on ICUII. Unfortunately there is nothing you can do about this. It is something that needs to be resolved by the person you are trying to call/connect to.

Please note that you cannot resolve any of these issues on your end. They have to be resolved by the person you are trying to call/connect to.

Information on how to increase your chances to receive calls/connects can be found at the web-link below:

http://icu2.com/FAQs/problems-with-calls-and-connects/

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